Privacy Policy

Kervy Store is committed to protecting the privacy of its users. This privacy policy describes how we collect, use, store, and protect your personal data when you use our website, applications, and services.

By accessing our platform and making a purchase, you agree to the practices described in this policy. We encourage you to read it carefully and to contact us if you have any questions.

We only collect data necessary for processing your orders and improving your experience. This data includes:

• Your first name, last name, email address, and phone number (for delivery and order tracking)
• Your complete mailing address (for shipping products)
• Your purchase history and product preferences
• Payment information (processed securely by our providers; we never store your credit card numbers)
• Site navigation and usage data (IP address, browser type, pages visited)

Your personal data is used in the following cases:

• Processing, shipping, and tracking your orders
• Managing your customer account and preferences
• Sending communications related to your orders (confirmations, delivery notifications)
• Sending newsletters and promotional offers (with your explicit consent)
• Improving our services and user experience
• Fraud prevention and transaction security

Kervy Store does not sell or rent your personal data to third parties. We only share it in the following strictly necessary cases:

• Our logistics partners (for the delivery of your orders)
• Our payment providers (for secure transaction processing)
• Competent authorities (in case of legal obligation or judicial request)

We use cookies and similar technologies to ensure the proper functioning of the site, personalize your experience, and analyze our traffic.

Essential cookies are necessary for the site to function (cart, authentication). Analytical cookies help us understand how you interact with our platform. Marketing cookies are used to offer you relevant advertisements (with your consent).

You can manage your cookie preferences at any time via the banner present during your first visit or in your browser settings.

The security of your data is our priority. We implement rigorous technical and organizational measures to protect it against any unauthorized access, alteration, disclosure, or destruction.

All transactions are encrypted via SSL/TLS protocol. Our servers are hosted in secure data centers and we perform regular audits of our infrastructure.

In accordance with applicable legislation, you have the following rights regarding your personal data:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data (subject to our legal obligations)
• Right to object: object to the processing of your data for marketing purposes
• Right to portability: receive your data in a structured format
• Right to withdraw consent: withdraw your consent at any time for cookies and the newsletter

We retain your personal data only for the duration necessary for the purposes for which it was collected, or to comply with our legal obligations.

Order data is retained for 5 years for accounting and tax purposes. Customer account data inactive for more than 3 years is automatically anonymized.

Kervy Store reserves the right to modify this privacy policy at any time. Any substantial modification will be notified by email or via a visible banner on the site.

We encourage you to consult this page regularly to stay informed of our practices. The last updated date is indicated at the bottom of the page.

For any questions regarding this privacy policy or to exercise your rights, you can contact us:

• By email: hello@kervystore.ht
• By phone: +509 00 00 0000 (Mon–Sat, 8am–8pm)
• By mail: Kervy Store, 123 Rue du Commerce, Port-au-Prince, Haiti